Delivery robots crash into a bus shelter in an urban setting.
Two delivery robots operated by Serve Robotics and Coco Robotics crashed into Chicago bus shelters in separate incidents, raising concerns about the safety of autonomous delivery systems in urban environments. No injuries were reported, but the incidents have prompted investigations and renewed scrutiny of the city’s pilot programs for robotic delivery services.
The first incident, captured on video and shared on social media, involved a Serve Robotics robot identified as “Nasir.” The robot collided with a Chicago Transit Authority (CTA) bus shelter along Racine Avenue in West Town, shattering a glass panel. Serve Robotics stated that they are in contact with local stakeholders and are committed to addressing any concerns.
A second incident occurred involving a Coco Robotics delivery robot near North Avenue and Larrabee Street in Old Town. In that case, a robot broke through a glass panel at a bus shelter. Coco Robotics, which began operating in Chicago in late 2024, stated that this was the first time one of their robots had collided with a structure in over one million miles of deliveries. The company confirmed it has launched an internal investigation and will take responsibility for the cost of repair.
Chicago Mayor Brandon Johnson acknowledged the incidents and emphasized that the city’s pilot program is designed to evaluate performance and identify areas for improvement. The incidents come as cities are increasingly experimenting with delivery robots to address last-mile delivery challenges.
These incidents highlight the challenges of deploying autonomous robots in complex urban environments, where they must navigate pedestrian traffic, street obstacles, and varying weather conditions. The investigations into these incidents will likely focus on the sensors, software, and safety protocols used by Serve Robotics and Coco Robotics, as well as the regulatory framework governing their operation in Chicago.
The accidents could impact the future of delivery robot programs in Chicago and other cities. Regulators and companies may need to reassess safety standards, operational procedures, and public perception of these technologies to ensure they can be deployed safely and effectively.
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