A traveler checks wait times on a mobile app amidst a crowded airport security line.
United Airlines is piloting a new app feature displaying estimated TSA security wait times at major U.S. hubs like Chicago, Denver, Los Angeles, and Newark. This move comes as a partial Department of Homeland Security (DHS) shutdown exacerbates airport congestion.
With DHS staffing shortages driving TSA absenteeism above 10%, passengers face longer, unpredictable security lines. The United app’s “Travel” section now provides real-time wait time estimates, broken down by lane type, including standard screening and TSA PreCheck.
Airlines are increasingly focused on real-time information to manage elevated travel demand. Access to wait time data could shift passenger arrival times and lane choices, especially for tight connections.
United’s app enhancements reflect a broader strategy to digitize travel, including baggage tracking, automated rebooking, connection guidance, and weather alerts. This rollout highlights airline efforts to bridge information gaps amid operational challenges tied to the DHS funding standoff.
As travel demand remains high, tools that improve passenger navigation through delays may become key competitive differentiators. United shares are up more than 53% over the past year but down 17.5% year to date.
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